This is a desktop sharing tool called CrossLoop. What it does, is allow you to diagnose and fix computer problems through your company’s IT Department. CrossLoop has no distance limits, so you can be on the other side of the country and still receive support.
If your company does not have an It Department to support you, there are some, (not quite free), other options. CrossLoop has a marketplace full of independent IT professionals. These pros set their own fees, but have been pre-screened and rated by clients.
Information originally published in INC magazine.